Privacy Policy

1. Introduction

tensoiona is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.

We operate in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA) and implement appropriate technical and organizational measures to safeguard your information.

2. Data Controller Information

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when you:

• Complete contact forms or request consultations
• Subscribe to newsletters or updates
• Register for training programs
• Engage our services
• Communicate with us via email or phone

This information may include: name, email address, phone number, company name, job title, and any other information you choose to provide.

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website and exit pages
• Date and time of visits

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

4. How We Use Your Information

4.1 Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: When we have legitimate business interests that do not override your rights
• Legal Obligation: When required by Malaysian law

4.2 Purposes of Data Processing

We use your personal data for:

• Responding to your inquiries and providing customer support
• Delivering our AI integration services and training programs
• Processing payments and maintaining financial records
• Sending service-related communications and updates
• Improving our website, services, and customer experience
• Analyzing website usage and trends
• Complying with legal and regulatory requirements
• Protecting against fraud and maintaining security

4.3 Marketing Communications

With your consent, we may send you information about our services, training programs, and relevant industry insights. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us at [email protected].

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Cloud hosting and infrastructure providers
• Email and communication platforms
• Payment processors
• Analytics and performance monitoring services

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information when required by law, legal process, or governmental request, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to emergencies

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change and your rights regarding your data.

6. Data Security and Protection

We implement appropriate technical and organizational security measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular updates
• Access controls and authentication procedures
• Regular security audits and assessments
• Employee training on data protection
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but continuously work to improve our security measures.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention periods vary based on:

• The nature of the data and purpose of processing
• Legal and regulatory requirements
• Contractual obligations
• Our legitimate business interests

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under Malaysian data protection law, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Data Transfers

Your personal data is primarily processed and stored within Malaysia. In some cases, data may be transferred to service providers located outside Malaysia.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

We encourage you to review this Privacy Policy regularly.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints and Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia: